سياسة التسليم الرقمي

Introduction Malk Al-Alaab Store offers digital products that are delivered electronically without the need for physical shipping. This policy aims to clarify the delivery mechanism and duration for the digital products available in the store. Delivery Method Digital products are delivered by one of the following methods depending on the product type: - Direct delivery within the order. - Sending product data via the email registered in the order. - Sending the product through the store’s approved communication channels. - Delivering account data or digital codes as described in the product description. Delivery Duration Most orders are delivered within minutes of successful payment. In some exceptional cases, delivery may take longer due to: - Order review and verification. - High demand on orders. - Technical issues beyond the store’s control. - The need to prepare the product before delivery. In all cases, any different delivery time will be clarified within the product page when necessary. Customer Responsibility The customer is responsible for ensuring the accuracy of the data entered during the purchase process, including: - Email. - Phone number. - Account details required for delivery if applicable. The store is not responsible for delays caused by incorrect data entered by the customer. Digital Products All products displayed in the store are digital products, and no physical products are shipped to the customer’s address unless otherwise specified on the product page. Non-Receipt of Product If the product is not received within the specified period, please contact the support team through the official channels listed on the Contact Us page, providing the order number to follow up on the case and resolve the issue as quickly as possible. Contact For any inquiries related to delivery or order status, you can contact the support team through the store’s official communication channels.